MOST ASKED
Will my photo work?
Choose a clear, well-lit photo with the face fully visible. Avoid blurry images, heavy filters, or anything covering important features. Add extra photos if clothing, hairstyles, or other details are not clearly shown.
How long will my order take?
Production usually takes 3–4 business days after we receive payment, complete photos and customization details, and any required confirmation. Shipping time is additional and shown at checkout. Holiday and peak periods may add 1–3 business days to production. All timeframes are estimates.
See our Shipping Policy for details.
Can I change my order?
Email support@miniwe.com as soon as possible with your order number and requested changes. Changes may be possible before production begins. Within the first 2 calendar days of production, we will assess whether your request can be accommodated. After that, changes may be limited and require an additional fee, subject to your confirmation.
See our Refund Policy for details.
Questions? Tiny answers. Big help.
Making a custom gift comes with a few questions.
Need Help?
Have a question about your photos, customization, shipping, or an existing order? Email us at support@miniwe.com. For order-related questions, please include your order number and a brief description of what you need help with.
MiniWe turns your favorite photos into personalized clay bobbleheads and little keepsakes.
Think of it as a tiny version of someone you love, a memory you want to keep close, or an inside joke that deserves a permanent spot on the desk.
Choose your favorite design, upload your photo, add the personalization details available for that product, and place your order.
If there is something especially important—an outfit, hairstyle, text, accessory, or tiny personality detail—include it in your notes where available.
A clear, recent, well-lit photo with the person’s face visible is the best place to start.
For the most helpful reference, try to use a photo that is:
- In focus and not heavily filtered
- Bright enough to clearly see facial features
- Taken from the front or a slightly angled view
- Free from sunglasses, hats, masks, or anything covering key features, unless you want them included
- High resolution whenever possible
More than one photo can be helpful if you want us to see different angles or details.
You can upload it, and we will use the available details as a reference. However, blurry, dark, distant, heavily filtered, or partially covered photos may limit the level of detail we can capture.
If the photo is especially meaningful but not very clear, add another reference photo if you have one. Tiny details need something to work with.
Personalization options vary by product. Please check the product page for available text, engraving, and other customization options, and review all spelling and details before placing your order.
If an option is not listed or a particular detail is essential, contact support@miniwe.com before ordering to check whether it can be accommodated.
You can submit reference photos and instructions through the customization fields available on the product page. Include clear additional photos when an important detail is not visible in your main photo.
Requests depend on the selected product and production requirements. Please contact us before ordering if a particular outfit, pose, or accessory is essential; not every request can be accommodated.
Your MiniWe is a handcrafted, artistic interpretation of your reference photos, rather than an exact photographic reproduction. Small differences in facial expression, proportions, colors, hairstyle, clothing, and pose may occur.
Photo quality, lighting, and angle can affect the details we can capture. Clear, well-lit photos and complete instructions help us create the best possible result.
We offer options for more than one person. Please choose a product that includes the number of people you want and check its description before ordering.
Provide clear reference photos for each person. If you are unsure which product fits your idea, contact support@miniwe.com before placing your order.
Pet customization is available on products that specifically include pets. Please check the product description to confirm who is included.
Provide clear, well-lit photos showing your pet’s face, ears, coat colors, and distinctive markings. Add other views when important details are not visible in one photo.
Most custom MiniWe orders require approximately 3–4 business days for production after we receive payment, all required photos and customization details, and any necessary customer confirmation.
Your order ships after production is complete and it is prepared for dispatch. Missing information, requested changes, or pending confirmation may extend the timeline. During holidays and peak periods, production may take an additional 1–3 business days.
Your total order time includes both production and shipping. Standard production usually takes approximately 3–4 business days once all requirements are complete, plus the transit estimate shown at checkout for your selected shipping method.
The checkout delivery estimate does not include production time. Business days generally mean Monday through Friday, excluding public holidays. All timeframes are estimates, not guaranteed arrival dates. Please order early for birthdays, weddings, holidays, and other special occasions.
See our Shipping Policy for details.
Yes. Once your order ships, we will send a shipping confirmation email with a tracking number.
Please allow time for the carrier to update its tracking information. If you need help with tracking, email support@miniwe.com with your order number.
No. MiniWe currently ships only to addresses within the United States. We do not currently offer delivery outside the United States.
Please email support@miniwe.com as soon as possible with your order number. If production has not started and no significant custom work has been completed, we will review your request and do our best to cancel the order and issue the applicable refund.
Once production begins, custom orders generally cannot be canceled, except as provided in our policies or required by applicable law.
See our Refund Policy for details.
Email support@miniwe.com immediately with your order number and the complete corrected address. If your order has not shipped, we will do our best to update it.
Once the package has been handed to the carrier, an address change cannot be guaranteed. Please check your address carefully before ordering, as an incorrect or incomplete address can cause delivery problems or additional shipping costs.
Contact support@miniwe.com as soon as possible with your order number and the exact changes you would like to request.
You may request changes within 2 calendar days after production begins. We will assess whether the changes can be made without materially affecting production; submitting a request does not guarantee it can be completed.
After the first 2 days of production, changes may be limited and may require an additional fee for revisions or remaking the item. We will explain the available options and any additional cost before proceeding, and no additional work or payment will proceed without your confirmation.
Please contact support@miniwe.com before ordering if you have a specific date in mind. Rush production is not guaranteed, and available shipping methods are shown at checkout.
A faster shipping method does not shorten the production period. Please do not assume that your order will arrive by a particular date; production and delivery timeframes are estimates.
Because each MiniWe is personalized and made to order, custom products are generally not eligible for returns or exchanges once production has begun. A change of mind, personal preference, or normal handmade variation does not by itself qualify for a return or exchange.
This does not exclude eligible damaged, defective, or incorrect orders covered by our Refund Policy, or any rights you have under applicable law. Please contact us before returning an item.
Please email support@miniwe.com as soon as possible after delivery. Include your order number, a description of the issue, and clear photos or a video of the item. For shipping damage, also include photos of the box and packaging.
Keep the item and packaging until we provide further instructions. If we confirm an eligible issue, the resolution may include a repair, remake, replacement shipment, partial refund, or another appropriate solution under our Refund Policy.
Please do not return the item without contacting us first.
Each MiniWe is an artistic interpretation of the photos and details you provide. Minor differences in likeness, expression, colors, proportions, or other handmade details do not by themselves qualify for a refund, exchange, or remake.
If you believe the item has a material defect or differs substantially from your confirmed order specifications because of an error on our side, email support@miniwe.com with your order number, clear photos, and an explanation of the difference. We will review the issue under our Refund Policy.
For a delay, check the latest carrier tracking information. Delivery estimates are not guaranteed. If we expect that we cannot dispatch your order within the stated timeframe, we will contact you with an updated estimate and available options under our Shipping Policy.
If tracking shows “delivered” but you cannot find the package, check the delivery location, mailbox, building reception, and household members, then contact the carrier promptly.
If the package appears lost or the issue remains unresolved, email support@miniwe.com with your order number and tracking details. We will review the issue and work with you on an appropriate resolution, which may include a replacement shipment or another solution depending on the circumstances.
Email us at support@miniwe.com for help with photos, customization, orders, shipping, or after-sales support.
For an existing order, include your order number and a brief description of your question. If you are reporting a product or delivery issue, attach relevant photos and tracking details so we can review it.
STILL WONDERING?
We are real people, and we are happy to help.
Not sure which photo to use? Need help choosing a gift? Have a detail you really want included?
Contact MiniWe →