MiniWe currently ships to addresses within the United States only.
We do not currently offer international shipping. If an order is placed with an address outside the United States, we may be unable to process or fulfill the order.
Production Time
Most custom MiniWe clay bobbleheads require approximately 3–4 business days for production after we receive all required order information.
Production begins after we receive:
-
A completed order and successful payment.
-
All required customization details, including clear photos, text, design instructions, and any other requested information.
Business days are generally Monday through Friday and exclude weekends and public holidays.
Production time may be extended if we need clarification about your photos or customization details, if replacement photos are required, if changes are requested, or if customer confirmation is needed before production can continue.
Holiday and Peak-Season Processing
During holidays, promotional events, peak-order periods, or when an order is placed within one week before a major holiday, production may take an additional 1–3 business days.
We recommend placing your order early if you need it for a particular date, celebration, holiday, birthday, wedding, anniversary, or other special occasion.
All production and delivery timeframes are estimates, not guaranteed delivery dates.
Shipping and Delivery Estimates
Shipping begins after production is complete and your order has been prepared for dispatch.
Estimated delivery times vary based on the destination, selected shipping method, carrier service conditions, weather, holidays, and other circumstances outside MiniWe’s reasonable control.
The estimated delivery period shown at checkout begins after production is complete. It does not include the approximately 3–4 business-day production period.
Your total order timeline may include:
Order Changes and Address Updates
Because MiniWe products are made to order, please review your photos, customization instructions, engraving text, selected options, and shipping address carefully before placing your order.
You may request changes to your order within 2 calendar days after your order has entered production.
If the requested change can be completed before significant production work has been completed, MiniWe will do our best to assist.
After the first 2 days of production, requested changes may require partial additional payment to cover the materials, labor, and production work needed to remake or revise the item. We will explain the available options and any applicable additional cost before proceeding with a change.
Address changes may be possible only before an order has been shipped. Once an order has been handed to the carrier, MiniWe cannot guarantee that the shipping address can be changed.
Shipment Confirmation and Tracking
Once your order has shipped, MiniWe will send a shipment confirmation email with a tracking number.
Please allow time for carrier tracking information to update after the shipment confirmation email is sent.
Customers are responsible for providing a complete and accurate shipping address, including the recipient’s full name, street address, apartment or unit number, city, state, ZIP code, and telephone number if required by the carrier.
MiniWe is not responsible for delivery delays, delivery failures, returned packages, additional shipping charges, or lost parcels resulting from an incorrect, incomplete, or undeliverable address submitted by the customer.
Please monitor your tracking information after shipment. If you notice a delivery issue, please contact the carrier promptly and contact MiniWe if you need additional assistance.
Delays
Delivery estimates are not guaranteed. Orders may be delayed due to carrier capacity, weather, natural disasters, public emergencies, holidays, address problems, or other events outside MiniWe’s reasonable control.
If MiniWe expects that we cannot ship your order within the stated production or shipping timeframe, we will contact you with an updated estimated shipment date and available options. Where applicable, these options may include agreeing to the delay or canceling the unshipped order for a refund.
U.S. rules generally require sellers who cannot ship within the promised time to give customers notice and an option to consent to the delay or cancel for a prompt refund.
Lost, Damaged, or Delivery-Issue Orders
If your order arrives damaged, please contact us as soon as possible after delivery.
If your package is lost in transit, arrives damaged, or has another shipping-related issue, please contact MiniWe at support@miniwe.com. Please include:
-
Your order number.
-
A clear description of the issue.
-
Photos of the item and packaging, if the order arrived damaged.
-
Screenshots or details of tracking information, if available.
We will review the issue and work with you to provide an appropriate resolution. Depending on the circumstances, MiniWe may arrange a replacement shipment or another appropriate solution.
Do not discard damaged items or packaging until you have contacted us and received further instructions, as they may be needed to review the issue or support a carrier claim.
Contact Us
If you have questions about production time, shipping, tracking information, delivery estimates, order changes, or a shipment issue, please contact MiniWe:
Email: support@miniwe.com
We aim to respond to customer service inquiries within 1–2 business days.