Refund Policy

Refund, Cancellation, and Exchange Policy

Thank you for shopping with MiniWe.

MiniWe creates personalized, made-to-order clay bobbleheads based on the photos, customization details, and instructions submitted with each order. Because every product is created specifically for an individual customer, our cancellation, refund, return, and exchange options are limited.

Please read this policy carefully before placing an order.

Custom Product Policy

Each MiniWe custom bobblehead is made specifically for you using the photos, text, customization notes, and selected options submitted with your order.

Because personalized products are made to order and cannot reasonably be resold or reused, custom orders are generally final sale once production has started.

Unless required by applicable law or otherwise stated in this policy, we generally cannot accept returns, exchanges, cancellations, or refunds for custom-made products after production begins.

By placing a custom order, you acknowledge and agree that:

Your product is created specifically according to the information, photos, personalization details, and preferences you submit.
Production requires time, labor, materials, and custom work.
Changes, cancellations, refunds, returns, and exchanges may not be available once production has started.
The final product is a handcrafted and artistic interpretation of the materials you provide; it is not an exact photographic reproduction.
Minor differences in color, size, facial expression, hairstyle, clothing details, pose, paint finish, accessories, and other handmade elements may occur.

Cancellations Before Production

You may contact us to request cancellation before your order enters production.

We will review the request and, if production has not started and no significant custom work has been completed, we will do our best to cancel the order and issue the applicable refund.

Please contact us as soon as possible at support@miniwe.com and include your order number.

We cannot guarantee that a cancellation request can be completed once production has begun.

Changes After Production Begins

You may request changes to your order within 2 calendar days after your order enters production.

During this period, MiniWe will review whether the requested change can reasonably be completed without materially affecting the production process.

After the first 2 days of production, changes may be limited. If a requested change requires the item to be remade, substantially revised, or recreated, MiniWe may charge a partial additional fee to cover new materials, labor, and production costs.

Before any additional charge is made, we will explain the available options and the applicable amount. No additional work or payment will proceed without your confirmation.

Artistic Nature of Custom Products

Custom clay bobblehead creation is an artistic process. Each piece is made using the photos and instructions submitted by the customer.

The final appearance may be affected by the quality, clarity, lighting, angle, resolution, and completeness of your submitted reference materials. Clear, well-lit photos with visible facial features help us create the best possible result.

Minor differences in perceived likeness, artistic style, colors, dimensions, facial expression, hairstyle, pose, clothing details, paint finish, or other handmade characteristics do not by themselves qualify an order for a refund, return, exchange, or remake.

Customer Responsibilities

To help us create your custom product, please:

Submit clear, recent, well-lit photos of each person or pet.
Provide additional reference photos when important details are not visible in one image.
Carefully review names, dates, engraving text, product options, clothing details, accessories, poses, quantity, and shipping information before placing your order.
Respond promptly if MiniWe contacts you for clarification, replacement photos, or approval.
Understand that incomplete, unclear, inaccurate, or late customer-provided information may delay production or delivery.

MiniWe is not responsible for limitations in likeness, detail, or final appearance caused by low-quality, incomplete, unclear, inaccurate, or insufficient photos or instructions submitted by the customer.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, materially defective, or substantially different from the confirmed order specifications because of an error attributable to MiniWe, please contact us as soon as possible at support@miniwe.com.

To help us review the issue, please include:

Your order number.
A clear description of the issue.
Clear photos or videos of the product.
Photos of the shipping box and packaging if the order arrived damaged.
Any relevant delivery or tracking information, if available.

Do not discard the product, original packaging, or shipping materials until you have contacted us and received further instructions. These materials may be needed to review the issue or support a carrier claim.

If MiniWe confirms an eligible issue caused by a production, fulfillment, or shipping error, we will work with you to provide an appropriate resolution. Depending on the circumstances, the resolution may include:

A replacement or remake.
A replacement shipment.
A repair, where practical.
A partial refund.
Another reasonable solution based on the circumstances.

We may ask you to return the item only when necessary and after providing instructions. Do not return a product without contacting MiniWe first.

Lost Packages and Delivery Issues

If your package appears to be lost in transit, please contact MiniWe at support@miniwe.com with your order number and tracking details.

We will review the delivery issue and work with you to provide an appropriate solution. Depending on the circumstances, MiniWe may arrange a replacement shipment or another reasonable resolution.

For more information about shipping estimates, tracking, address accuracy, and carrier delays, please review our Shipping Policy.

Non-Returnable Items

Except where required by applicable law or where MiniWe confirms an eligible issue under this policy, the following are generally not eligible for return, refund, or exchange:

Custom-made or personalized products after production has started.
Orders where the customer submitted incorrect photos, text, spelling, names, dates, addresses, or customization instructions.
Products with minor artistic variations or differences in handmade appearance.
Products affected by low-quality, unclear, incomplete, or inaccurate reference photos or instructions provided by the customer.
Orders delayed because required customer photos, information, clarification, or approval were not provided promptly.
Products damaged after delivery because of customer handling, misuse, modification, or improper storage.
Requests based solely on a change of mind, personal preference, or perceived likeness that falls within normal artistic variation.

Policy Visibility

This policy applies to custom MiniWe products and is incorporated into our Terms of Service.

Please review this policy, our Shipping Policy, and the product-page customization requirements before placing an order. We recommend that the product page and checkout clearly state that custom products are made to order and that cancellations, refunds, returns, and exchanges may be limited after production begins. Clear disclosure matters because refund restrictions should be visible before purchase; California’s public guidance also recognizes custom orders as an exception to general return-policy display requirements.